An Educational Institute’s Website – Streamlining Course Inquiries with SpiderX AI
SpiderX AI’s Zoe handled 70% of peak season inquiries, providing 24/7 precise responses on admissions, fees, and courses, reducing reliance on four full-time counselors.
Overview
A prominent educational institute faced overwhelming demand during peak admission seasons. Students and parents frequently called to ask about courses, admission requirements, and fee structures. With four full-time counselors attending to calls, the team struggled to keep up, often extending working hours to handle inquiries, leading to delays and missed opportunities.
Solution
SpiderX AI introduced Zoe, a virtual coworker, to transform the institute’s website and communication process. Zoe acted as an AI-powered agent, available 24/7 to answer questions like:
- What are the fees for the bachelor’s program?
- How do I apply for admissions?
- What courses are available in the upcoming term?
By providing precise, relevant, and up-to-date responses, Zoe significantly reduced the dependency on human counselors. Beyond business hours, Zoe ensured uninterrupted support for prospective students.
Results
- 24/7 Availability: Zoe provided round-the-clock assistance, addressing inquiries even beyond the institute’s operating hours.
- Reduced Workload:: During peak seasons, Zoe handled 70% of queries, reducing the need for additional counselors.
- Improved Accuracy: Responses were always up-to-date and relevant, improving the satisfaction of prospective students and parents.
- Increased Engagement: RA seamless query resolution process boosted applications and strengthened the institute’s reputation.
With Zoe as a dependable virtual agent, the institute ensured efficiency, accessibility, and satisfaction in its communication process, even during the busiest periods.
