Zoe: AI Customer Service Agent
Omnichannel customer support meets precision marketing—all in one.
features
Automate Workflow With Zoe - The Customer Engagement AI Agent
Objective: Enhances customer experience by handling inquiries and delivering personalized support.
750ms
Response Time
80%
Query Resolution
in First Contact
5X
Higher Conversion
Rates
99%
Omnichannel
Coverage
How Zoe Adds Value
01
The First Question
A visitor lands on a website, unsure where to start. Zoe greets them.
- “What can I help you with?” she asks.
- The customer types, “What’s your return policy?”
- In seconds, Zoe delivers a clear, concise answer—no links, no searching.
02
Seamless Support, Anywhere
A customer has a query but isn’t on the website—they’re on WhatsApp. No problem.
- Zoe answers questions directly via chat apps, email, or even the phone, keeping the conversation flowing across platforms.
- “Can I track my order?”—Yes, and here’s the exact status.
03
Proactive Assistance
Zoe doesn’t wait for customers to ask—she anticipates needs, prompts and keeps conversation flowing.
- A customer searching for a product gets follow-up suggestions like related products or complementary services.
- Zoe sends reminders about expiring subscriptions, redeeming points, upcoming events, or abandoned carts, ensuring no opportunity slips through the cracks.
04
Contextual and Relevant
Zoe keeps interactions contextual and relevant.
- After answering the first question- “What’s your return policy?”—Zoe follows up with helpful tips - “Would you like me to initiate a return?”
- If a customer inquires about support hours, Zoe might add, “Would you like me to set a reminder?”
With Zoe, every interaction feels personal, complete, and effortlessly tailored to the customer’s needs.
05
Handling Complex Issues
With Zoe, every interaction feels personal, complete, and effortlessly tailored to the customer’s needs.
- She creates detailed support tickets with all the relevant information.
- Tracks the progress, updating the customer 24/7 until resolution.
Zoe in Action:
Transforming Brands and Enterprises
Transform every interaction into an opportunity with AI-powered marketing and seamless omnichannel support.
ZOE – Enhancing Tech Accessories Store Shopping with Zoe
Zoe, SpiderX AI’s virtual assistant, transforms the earphone shopping experience with personalized product recommendations, real-time order tracking, and instant price filtering. By automating delivery updates and providing seamless post-sale support, Zoe ensures every customer enjoys a hassle-free and engaging buying journey tailored to their needs.
ZOE – An Educational Institute’s Website – Streamlining Course Inquiries with SpiderX AI
SpiderX AI’s Zoe handled 70% of peak season inquiries, providing 24/7 precise responses on admissions, fees, and courses, reducing reliance on four full-time counselors.
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ZOE – A leading K-12 institution Enhancing School Communication with SpiderX AI
SpiderX AI's Zoe transformed a leading K-12 institution´s website, providing precise, instant responses and reducing inquiries to school reception by 35%, boosting applications by 20%.
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ZOE – BlissBOT Empowering a Female-First Wellness Brand with 24x7 AI Support
BlissBOT, powered by SpiderX AI, transformed customer engagement for a female-first wellness brand, delivering empathetic sexual health guidance and comprehensive product insights 24/7.
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Common Integrations
Zoe works with your favorite marketing, CRM, and support platforms, ensuring a frictionless omnichannel experience for customers.
Marketing Platforms
CRM Systems
Chat and Messaging Apps
Email Automation
Analytics Platforms
