Top Maid Agency in Singapore: Redefining Caregiver Recruitment with AI

GECKO
Human Resource

How AI-Driven Hiring Accelerated Efficiency, Cut Costs, and Improved Candidate Experience

Overview

A leading maid and caregiver agency in Singapore faced mounting challenges in recruiting top-quality domestic helpers and caregivers. Manual hiring processes were slow and inefficient, causing delays in placements and high administrative costs. To stay ahead in the competitive market, the agency turned to Gecko, SpiderX AI’s recruitment automation solution, to streamline hiring, enhance candidate engagement, and improve operational efficiency.

By integrating Gecko, Singapore’s top maid agency revolutionized its recruitment process, cutting hiring time in half and improving candidate experiences. With AI-driven automation, the agency continues to attract and retain top domestic helpers and caregivers, strengthening its reputation as a leader in the home care industry.

Solution

Gecko transformed the recruitment process with:

  • AI-Powered Screening & Scheduling: Reduced manual workload by 70%, centralizing applicant tracking, interviews, and assessments.
  • WhatsApp AI Integration: Enabled 24/7 multilingual communication (English, Indonesian, Burmese), increasing candidate response rates by 60%.
  • Parallel Scheduling: Allowed HR teams to book multiple interviews at once, reducing hiring time by 50%.
  • Hybrid Interview Flow: Transitioned candidates from WhatsApp screening to AI-facilitated video interviews, boosting interview completion rates by 45%.
  • Automated Data Management: Compiled and stored applicant details, reducing errors and improving hiring accuracy by 40%.

Results

By leveraging Gecko, the agency achieved:

  • 65% Faster Hiring – Reduced time-to-hire, ensuring quicker placements.
  • 50% Lower Administrative Costs – Freed HR teams from manual, repetitive tasks.
  • 2X Higher Candidate Engagement – Improved communication and response rates through instant WhatsApp updates.
  • 100% Data Consistency – ATS & CMS integration ensured seamless, real-time information flow.