PRESS RELEASE - SpiderX AI Wins the “Best Contact Centre Experience” Award at the CX Strategy Summit & Awards 2025

Mumbai, February 27, 2025

SpiderX AI, a leading innovator in Voice-first AI technology and customer experience solutions, proudly announces its win of the “Best Contact Centre Experience” award at this year’s prestigious CX Strategy Summit & Awards 2025. The accolade, which recognizes excellence in contact center operations, is a testament to SpiderX AI’s commitment to revolutionizing customer interactions through cutting-edge artificial intelligence and data analytics.

Revolutionizing Customer Experience with Voice-first AI Technology

SpiderX AI has distinguished itself by offering advanced, tailored solutions across a wide array of industries, including marketing, recruitment, automotive, restaurants, sales, research, and event management. With dedicated teams focused on model development, seamless integration, and meticulous data annotation, the company has solidified its leadership in developing Voice-first Agentic Apps that blend human insight with machine precision.

Why SpiderX AI’s Achievement Matters

In an era where customer experience is a crucial strategic differentiator, SpiderX AI’s innovative solutions empower businesses to harness predictive insights and facilitate seamless omnichannel engagement. 

By winning the “Best Contact Centre Experience” award, SpiderX AI not only underscores its pioneering role in customer experience transformation but also sets a new benchmark for excellence in contact center operations.

"On behalf of SpiderX - a Web Spiders Group Co, I am very thankful and thrilled that we won this award for best conversational experiences using AI - across Voice, Email, and SMS/ WhatsApp - many thanks to our clients and the wonderful team“ said Siddharth Jhunjhunwala, CEO and Co-founder of  SpiderX AI

About SpiderX AI

SpiderX AI is an award-winning company specializing in deep Voice AI solutions designed to transform customer experience, support, and sales. The company develops a suite of specialized AI agents—such as Gecko for recruitment, Zoe for customer service, Axel for automotive sales, Dineo for restaurant bookings, Sage for research, and e2m for events—each tailored to address specific industry challenges.

In addition, SpiderX AI offers advanced AI skills (including Voice, Video, WhatsApp, and Text AI) to automate processes, enhance customer interactions, and deliver actionable insights. Their integrated approach, backed by dedicated teams for model development, data annotation, and seamless integration, positions them at the forefront of digital transformation for businesses worldwide.

For further information, please contact:

Ronit Roy

Technology Journalist

Email: ronit.roy@webspiders.com

Phone: +91 33 6611 0900