SpiderX AI Wins "Best Customer Experience Team of the Year" at the Smart CX Summit & Awards 2025
SpiderX AI, a top innovator in voice-first AI technology and customer experience solutions, is excited to announce that it has been awarded "Best Customer Experience Team of the Year" at the Smart CX Summit & Awards 2025.
The acknowledgment highlights SpiderX AI's dedication to enhancing customer interaction by using smart, human-focused automation that connects technology with empathy.
Transforming Customer Experience with Voice AI
At SpiderX AI we go beyond simple chatbots or basic automated setups. We focus on building AI agents that grasp context, emotion and intent just like people do. Our main push is toward Voice AI since voice feels like the easiest most natural way for folks to talk. We combine advanced speech recognition, natural language understanding, and emotional intelligence to help brands create experiences that feel personal, natural, and quick to respond. Each chat turns into a chance to earn trust. Our AI agents handle that well even at large scales while keeping things feeling human.
Leading the Conversational AI Panel at Smart CX Summit 2025
As the AI Innovation Partner, SpiderX AI led one of the most anticipated discussions of the 9th Edition Smart CX Summit 2025 - “Tapping into the Power of Conversational AI in Customer Experience.” Satarupa Sen, Account Director at Web Spiders Group, shared the stage with CX and digital transformation leaders from Starbucks India, State Bank of India, Mirae Asset, Axis Bank, TATA AIG, Zee5, and Deloitte, highlighting how Conversational and Voice AI are driving the next era of customer engagement. Alongside India’s leading enterprises, SpiderX AI demonstrated how intelligent automation and empathy unite to deliver truly human customer experiences.
Key Session Highlights
- Embracing the synergy between human empathy and AI intelligence
- How AI and ML enhance CX and drive greater client satisfaction
- Delivering personalized experiences responsibly in the age of data privacy
What This Recognition Means
Receiving this award at the Smart CX Summit 2025 confirms our long-held belief that the future of customer experience is rooted in technology that adjusts to people's needs rather than forcing people to adjust to technology. It strengthens our commitment to creating AI solutions that are user-friendly, easily scalable, and provide significant business results across various sectors.
About SpiderX AI
SpiderX AI, part of the 25-year legacy of the Web Spiders Group, is an award-winning innovator in deep Voice AI solutions that redefine customer experience, support, and sales. The company builds a powerful suite of specialized AI agents, including Gecko for recruitment, Zoe for customer service, Axel for automotive sales, Dineo for restaurant bookings, Sage for research, and e2m for events, each crafted to solve unique industry challenges.
Beyond its agent ecosystem, SpiderX AI also provides advanced AI capabilities across Voice, Video, WhatsApp, and Text, empowering businesses to automate workflows, personalize interactions, and gain actionable insights. Supported by expert teams in model development, advanced data annotation, RLHF (Reinforcement Learning from Human Feedback), and seamless integration, SpiderX AI delivers the full stack needed to deploy, scale, and optimize Voice AI, from self-service experiences to complex enterprise call centers.
