Overview

Solution

Overview

Solution

Overview

A prominent educational institute faced overwhelming demand during peak admission seasons. Students and parents frequently called to ask about courses, admission requirements, and fee structures. With four full-time counselors attending to calls, the team struggled to keep up, often extending working hours to handle inquiries, leading to delays and missed opportunities.

Solution

Overview

A leading K-12 institution, faced challenges with its website’s traditional search functionality. Users were presented with a list of links rather than precise answers, making it difficult to quickly find relevant information about admissions, fees, or school events. The administrative team was inundated with repetitive inquiries, diverting focus from strategic priorities.

Solution